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Home > Certifications > Certified Customer Service Representative

Certified Customer Service Representative (CCSR)

The Certified Customer Service Representative certification is designed to establish a recognized standard of knowledge and competence for customer service representatives and formally recognize those who meet these standards.
 
Certification Summary
Examination Papers & Topics
 

Research conducted with industry professionals has determined that a competent customer service representative's expertise includes the following knowledge areas:

 

 

 

 

 

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Examination Style
The CCSR exam consists of 75 multiple-choice questions. You will be given one-and-a-half hours in which to complete the exam.
 
Areas of Specialization
  • Customer Service
  • Sales
Professional Body ABA Institute of Certified Bankers (ICB)
Location of Incorporation United States